Hotel Metropolitan Tokyo Marunouchi

The location was excellent, next to main overground and underground station. The staff were very helpful and and curtious. The room was modern, clean and kitted out well (kettle etc) , a good size for Tokyo and had excellent views of Tokyo from the 31st floor window, at night it was stunning, with all the lights from the city. Breakfast was good with a choice of either Japanese or American/English buffet. Close to restaurants, starbucks , tourist information office opposite, again very helpful and food shop. Outside the streets are spotless.

Internet connection was intermittent however the reception staff will search online for you, as they did for us.

Stylish deluxe twin room, comfortable beds. Secure setting, just off Narita airport, imperial gardens, and bullet train getaway. Also, close to most attractions. Great to have an in-house restaurant for breakfast and dinner.

A little cramped bathroom.

Very nice location and confirtable room. There are lots of restaurants and shops near by Tokyo station. Good staffs and they provided good hospitality.

Breakfast in tenqoo restaurant was expesive so we did not use.

Location to shopping, Tokyo Stock Exchange, Imperial Palace, Narita Express, subways and peace and quiet due to the location of the hotel: 27-34th floors.

Small rooms. Bedspread adornment had "funky stains". Breakfast was a little pricy for $30 for a buffet....but it was delish so I ate there for convenience.

The room was very comfortable yet a bit smaller than expected.

Great location at station, very clean and quiet.

the staff are absolutly helpful, very accomodating. special thanks to Mr. Nagase and Mr. Kaneko at frontdesk, they both provide execllent professional and heartfelt service. perfect location for JR shinkensan if you want to explore the other provinces with JR East Pass.

since tokyo station is a huge one, a bit lost to find the nearest exit to the hotel. not enough direction inside the tokyo station.

Central location, overly helpful staff.

For some reason I got a room for smokers. Did not have the time to meddle with changing the room and got used to the smell in 5 minutes after entering.

During our train ride from the airport to hotel, we left our backpack in the train. The hotel staff is very helpful in calling the train station to locate our bag and we were able to claim it from the station office. Thank you.

Perfect and clean hip new hotel. The rooms with tub in bathroom, kettle, space for 3. Fantastic friendly and efficient employees with nice manners. Good and fantastic location, 15 minutes' walk to an usual residence. Fast check-in, late check-out. Everything very good.

The hotel's location is unbeatable, right above Tokyo Station. The rooms were tastefully decorated, with beautiful views of the skyline, and the staff were very accommodating.

More accessible seating options in the lobby would help.

very helpful staff, comfortable beds, hot water, nice outlook and very clean and great choice near the tokyo station

Perfect location, right next to Tokyo Station, with excellent access to public transports and train to Airport.

Staying on the 34th floor offered a stunning view of the city, complemented by cozy amenities like pajamas and a warm toilet seat. The room felt welcoming and luxurious.

Fantastic view from the room (30th floor) over Tokyo station. We could see Tokyo Bay Bridge in the distance. Excellent staff. I wanted to send a parcel and they brought different sized boxes to the room to choose from along with the postal form. They took care of everything. Relaxing atmosphere.

Despite this being a deluxe room, the double bed was a bit small. The hotel was difficult to find at first - I had to ask directions from the security man in a nearby building. The hotel is in Sapia Tower which is outside the back of Tokyo station.